Accessibility Statement for Active Surrey

This accessibility statement applies to activesurrey.com                                                                                                                                                                                        May 2024

This website is run by Active Surrey. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Enable High Contrast Colour Mode
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • view the website using any device e.g. mobile phone, tablet, desktop computer

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Colour contrast on the website is not fully accessible
  • Some PDF documents are not fully accessible
  • Some text is clipped when resized
  • Page zoom is restricted
  • There is one empty heading
  • Some visible labels and accessible names don’t match
  • Some links are missing a text alternative

Feedback and contact information

If you need information in a different format to the one that we provide, please email us at active.surrey@surreycc.gov.uk

Reporting accessibility problems with this website

If you have difficulty using any part of our website or think that we're not meeting accessibility requirements, email us at active.surrey@surreycc.gov.uk and mark your email for the attention of the Marketing Team.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Active Surrey is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliance listed below.

Non accessible content

The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.2 success criterion 4.1.2 (name, role value).

The follow issues also exist:

  • Colour contrast does not meet minimum requirement. This fails WCAG

2.2 success criterion 1.4.3: contrast (minimum).

  • Text is clipped when resized. This fails WCAG 2.2 success criterion 1.3.4: resize text.
  • Page zoom is restricted. This fails WCAG 2.2 success criterion 1.4.10: reflow.
 
  • Empty headings. This fails WCAG 2.2 success criterion 1.3.1: info and relationships.
  • Visible labels and accessible names do not match. This fails WCAG 2.2 success criterion 2.5.3: Label in Name.
  • Links missing a text alternative. This fails WCAG 2.2 success criterion

2.4.4: Link purpose in Context, 2.4.9; Link Purpose (link only), 4.1.2: Name, Role, Value.

Content that's not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

The accessibility regulations also do not require us to fix PDFs or other documents provided by third-parties that we have no control over.

Maps are excluded from the accessibility regulations as long as any essential navigational information they provide is available.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we test this site

To test this website, we use Siteimprove an automated testing system, to help us monitor and fix usability and accessibility issues as they occur.

We have also been assisted by our web developer, Purple, who will continue to work alongside us to resolve any issues.

Preparation of this accessibility statement

This statement is reviewed annually and was prepared and last updated on 21.5.2024.